Last week I had lunch at a restaurant and the food was bad. I filled out their online complaint form and received a personal phone call from the manager! He was very professional, very understanding and disappointed I had a bad experience at his restaurant. He asked me to give them another chance and said he will send me a gift card to cover it.
I will definitely give this restaurant another chance for two reasons:
- I've eaten there before and enjoyed the food;
- the manager listened, offered a solution and did not make excuses.
Based on this manager's handling of the situation, I probably would go back even if he had not offered to buy my lunch.